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Castle Rock Water electronically reads your water meter each month. When a problem occurs, you will receive a blue door tag explaining the need to set an appointment to inspect the transponder on your meter. An appointment is required for scheduling and safety purposes for all parties. The meter technician will not come into your home without an appointment.
When the meter technician comes for the exact time appointment, for your safety, please ensure:
For our technicians' safety, please ensure:
The Town owns and maintains all water service lines throughout the Town and to the point of connection at your property line. Your property will have a meter pit or curb stop with a valve and is the property of the Town. Lines from this valve into your home as well as all of the lines in your home, including sewer, are the homeowner's property and responsibility. Keep in mind, even though your water meter may be located within your property, it belongs to the Town. Tampering or damage to the meter is prohibited and reasonable access to this meter is required. (Municipal Code 13.12.050)
Should you need to turn off the water coming into your home (i.e. for a frozen pipe break), turn off your water at your water shut-off valve. This is usually located near your meter (on the meter tree) in your basement or crawl space on the wall closest to the street. Do not shut your water off at the street. The valve at the street is the property of the Town and should not be tampered with. Accessing this street valve/meter pit, during cold weather, can allow the warm air to escape and colder air in, potentially causing additional problems. If you need an emergency shut-off at the curb stop or meter pit, call 720-733-6000. For after-hours, simply press 1, and you will be connected to Castle Rock Police who will dispatch to on-call staff.
Cold weather can result in frozen pipes. If temperatures drop below freezing, follow these tips:
If you are completely out of water after trying these steps, call us at 720-733-6000.