Show All Answers

1. The eTRAKiT Development Portal is not working. What should I do?

Try the following troubleshooting tips:

1. Log out and log back in.
2. Make sure you are not connected to a VPN.
3. Connect to Wi-Fi to ensure consistent connectivity.
4. Confirm that the address you are entering is within Town jurisdiction.
5. Leave off any attachments until you have received a permit number. Then, return to the permit and attach the documents.
6. There may be a high volume of users trying to access the portal. Please wait and try again.

2. Do I need a building permit for my home project?

Many projects require a permit, while some don't. If you need help determining if you need a permit, email the Building Counter with a general description of your plans. A staff member will let you know what permits you'll need (if any) and how to get started with your application.

3. How do I find the status of my building permit application?

You can check the status of your permit in the eTRAKiT Development Portal, even if you were not the party who submitted the application. Simply create a public login, and search permits by your address.

4. How do I pay for my building permit?

Your building permit must first be approved before you can make a payment. Payments can be made through the eTRAKIT Development Portal, in person, or by mail (checks only).

There is a 2.5 to 3.5% convenience fee associated with credit card payments. E-checks are $0.19/check and in-person checks are free of charge.

We cannot take payments over the phone.

5. I forgot my log-in information for eTRAKiT. What do I do?

Email the Building Counter requesting an account reset. Please include your username and email. It can take up to 48 hours for your account to be reset. You'll receive an auto-generated email containing a link to log in and reset your password. Keep in mind that the link will expire after 15 minutes of receipt.

6. How do I schedule or cancel a building inspection?

Visit our Building Inspection page and learn how to schedule, reschedule and cancel a building inspection. You'll also find helpful information on processing times, holiday schedules and how to confirm what time your inspector will arrive.