FAQs • Town of Castle Rock • CivicEngage

Why does Castle Rock have watering schedules?: Assigning different days to irrigate your yard helps manage peak water demand and pressure concerns and produces less strain on the infrastructure. Limiting the time of day to water makes irrigating more efficient and decreases evaporation. Water schedules have been shown to be an effective peak demand and water conservation tool. Residents who water outside of the water schedule could be issued a watering violation.

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Customer Billing

1. What are water budgets?: You are charged for actual water usage on a monthly basis. However, a water budget is the maximum amount of water that your particular household is allowed to use. The budget is shown in tiers identifying indoor usage, outdoor (irrigable) usage, excess over budget and surcharge over 40,000 gallons. These tiers are established by your household's actual usage and are independent of your neighbors. If you use more than your water budget, additional rates apply. A water budget has been shown to be an effective water conservation tool.

2. Why does Castle Rock have watering schedules?: Assigning different days to irrigate your yard helps manage peak water demand and pressure concerns and produces less strain on the infrastructure. Limiting the time of day to water makes irrigating more efficient and decreases evaporation. Water schedules have been shown to be an effective peak demand and water conservation tool. Residents who water outside of the water schedule could be issued a watering violation.

3. Does Castle Rock have a water supply problem?: Castle Rock does not have a water supply problem and actually is implementing very strategic plans to ensure a long-term sustainable water future. Potential talk about our water supply and conservation measures are due to keeping our customers informed. The Town feels an informed community is an engaged one. New sources of supply, infrastructure projects and conservation measures occur in all Colorado communities-and Castle Rock Water wants you to know what our plans are. Frequently, we also ask for resident input on these plans. Sign up to join the discussion.
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4. What can I do if there is excessive water running through my yard?: Especially with new development, drainage of water may be seen flowing through the yard and into the storm drain. Your home was graded with swales, directing water away from the foundation and channeled toward the sidewalk and ultimately to the storm drain. If there are excessive amounts of water or this water causes algae or ice buildup, it is necessary to look at measures to reduce it. Overwatering from you or your neighbor accounts for the primary reason for excessive water. Landscaping that has not yet matured and misaligned downspouts also cause drainage issues. Find more ways to reduce excessive water.
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