Show All Answers

1. How do I get a pothole fixed?

To report a pothole that needs repair, you can call 720-733-2462, email the Public Works Department, or submit a request online using the eTRAKiT portal.

2. How do I report vandalism to a sign?

If you notice vandalism to a traffic sign, call the Roads Hotline at 303-814-6414, email the Public Works Department, or visit the eTRAKiT portal to report a concern.

Updated Mar. 15, 2023

3. How do you synchronize traffic lights?

Traffic signal coordination is the timing of traffic signals so traffic can travel along a street without stopping at every light. Several factors make trying to coordinate (synchronize) signals difficult. Each street's green indications are referred to as a phase. A simple intersection consists of two phases:

• Phase one - green for the main street
• Phase two - green for the cross street

This is called a cycle length. The amount of green each phase is given is based on the amount of traffic on the streets.

Updated Mar. 15, 2023

4. Why don't we have longer cycle lengths for traffic signals?

As the cycle length is increased, the amount of time given to the red lights increases, meaning longer delays and longer lines of cars. This balancing act becomes more difficult at intersections with left turn arrows, because this is a separate phase. These signals, which commonly are found in Town, have eight or more phases, increasing the cycle length. The quality of progression can be very sensitive to these cycle lengths. When signals are irregularly spaced, providing progression can be a very difficult task. On some streets, full two-way progression is only possible for very short stretches. Good coordination plans must be updated whenever traffic volumes increase or new signals are added. Despite the difficulties, good signal coordination benefits include reduced auto air pollutant emissions, reduced delay for drivers, improved roadway efficiency and decreased fuel consumption.

Reviewed Mar. 15, 2023

5. What are the different types of traffic signals? I’ve noticed cameras on some of them.

Castle Rock uses two types of traffic signals: fixed-time signals and traffic-actuated signals. Fixed-time signals are set for average conditions and change at predetermined time intervals. Traffic-actuated signals use video cameras or radars. Each detection type has pros and cons, but they all detect the presence of vehicles at an intersection and adjust the timing for optimal traffic flow.

In the past few years, the Town has made improvements to our traffic signal system by installing CCTV cameras at traffic signals to improve our understanding of situational awareness and be able to make signal timing adjustments and improve maintenance of signal operations. 

Updated Jan. 10, 2022

6. What if a traffic signal isn't working correctly?

If you notice a traffic signal that doesn't seem to be working correctly, call the Roads Hotline, Monday through Friday from 7:30 a.m. to 4:30 p.m. at 303-814-6414, after hours and weekends, please call the Police Department, 303-663-6100. Please be prepared to give as much detail of the observed problem as possible.

Reviewed Mar. 15, 2023

7. How can I get a traffic volume count?

Please find our latest inventory of traffic counts and contact information on the Traffic Count Information page.

Updated Jan. 10, 2022

8. How can I get information about traffic calming in my neighborhood?

The Town has a Neighborhood Traffic Calming Program. For more information, visit the Neighborhood Traffic Calming Program page or call 720-733-2483.

Updated Jan. 10, 2022

9. What is the proper way to cross a street at an intersection?

This subject isn’t as simple and straightforward as it may sound. At intersections where there is no pedestrian signal, pedestrians should cross in conjunction with the traffic signals. At signalized intersections where there is a pedestrian signal, cross when the "walk" or walking pedestrian symbol lights up. A flashing "don't walk" or upraised hand symbol means that if you haven’t yet entered the intersection, it’s too late to cross the street before the traffic signal changes. A steady "don't walk" or a steady upraised hand signal means it’s too late to begin crossing. Don’t enter the street, but quickly finish crossing if you already have started.

For more information and safety tips, visit our Pedestrian Crossing Information page.

Updated Jan. 10, 2022

10. How can I get information about the Town's On-street Parking Policy in my neighborhood?

The Town has a Neighborhood Parking Policy. For more information, call 720-733-2483, or visit our On-Street Parking Policy page.

Updated Jan. 10, 2022