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We want to hear from you! Send us your water questions.

The water industry used to operate under the guise of no news is good news. However, with water impacting every single person in Castle Rock, Colorado and the World, people need to be more aware of how to manage this precious resource. Castle Rock Water has been developing and acting on plans to ensure we have updated infrastructure and sufficient supplies to create a strong water future. Have a question about those plans? Send us your question via EMAIL and we could include it in our monthly outreach.

Here are a few recent questions.

Town view

How can we have enough water for all of this growth?

Castle Rock Water’s long-term plans include forecasting for various population scenarios. Those plans have been in place for decades and reach beyond 2055. One plan is to switch to renewable water supplies, which are replenished each year and are a more sustainable long-term supply. This includes using our local Plum Creek, reuse water and importing water from northern sources. We are focusing on these renewable supplies and are saving our non-renewable, groundwater supplies for drought considerations and growth.

Having many, diversified sources enables us to have a resilient water supply. Residents are welcome to attend the monthly Water Commission meetings to learn more about current and future supply, capital investment projects and rate structures.

Shower door

Why is it important to conserve during the winter?

First and foremost, conserving water is just the right thing to do. However, conservation is considered a supply source and the less we use now, the less we have to pay for in the future. 

Half of all water used throughout the year is used indoors for showering, flushing and cleaning. Indoor habits can affect our water usage all year. Saving water can also save you money - your usage is tied to the wastewater charge on your bill. Your individual property's average winter monthly consumption (AWMC) is used to calculate your wastewater charge. (What comes in, must go out.) Each April, this charge is re-established for the year, specifically for your property. The lower your usage, the lower this monthly fixed charge will be. 

Well drilling

Why reduce rates when there are so many infrastructure projects?

Residential customers will see a 2.9% decrease in wastewater rates in 2020 which will equate, on average, to about $13 savings each year. Castle Rock Water is a cost of service entity, meaning that all revenue must be accounted for in the budget. We are seeing efficiencies in wastewater service so our customers see the benefit. Castle Rock Water's overall rates still are mid-range compared to other Front Range water providers. 

Paying for new infrastructure projects comes from fees and charges, not rates. Many of the fees are system development fees which are paid by developers. (Growth helps pays for growth.) Rates are used for maintaining and rehabilitating existing infrastructure.

Castle Rock Water conducts a rates and fees study every year to look at our ability and conditions to pay for current and future projects. We also have a financial management plan which guides us in decision making, such as our debt ratio. If customers want to know more about how rates and fees are determined and what projects are slated, please feel free to attend the monthly Water Commission meetings.

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