You can do most business with Castle Rock Water remotely
In an effort to prevent the spread of COVID-19, Castle Rock Water is limiting social interaction. Castle Rock Water is still open and maintaining our normal business hours of Monday through Friday 8 a.m. to 5 p.m. to continue to assist our customers. However, in an attempt to keep our customers and employees safe, we are limiting customer service access and recommending residents call our main line 720-733-6000 or email water@CRgov.com for any needs.
Ensuring water service is maintained, Castle Rock Water operations and water treatment staff are still in the field and at treatment plants. Precautions are being taken to ensure the staff is healthy and available 24/7. Many internal staff are working remotely, but are available.
Meetings are either being postponed or transitioning to video conferencing. Please feel free to contact us if an upcoming meeting has not been rescheduled. Also, please note the Water Wiser Workshop on March 31 has been canceled.
For billing and payments, customers are encouraged to pay online, by phone or by mail instead of coming into the office. H2Oaccess online bill pay allows you to set up a secure online account, make payments, and access your statements 24/7. Alternatively, customers can use the automated phone system at 1-855-288-9288 or mail a check to 175 Kellogg Court, Castle Rock, CO 80109. We request that customers not access our drop off box or service centers at this time.
Thank you for your patience and consideration with regard to health and safety of our staff and our community.