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Water shutoff valves

Finding your water shut-off valve

Your water shut-off valve should be located near your water meter which is most likely in your basement on the wall closest to the street. Some may also find a shut off valve located in their crawl space. If you have a frozen pipe that bursts, shut off the water and call a plumber.

You can find some tips on how to prevent and thaw frozen pipes at, plus some tips below!
If you do not have a meter within your home, DO NOT access the meter pit in your yard. Removing the cover for the street valve will allow colder air in, potentially causing additional freezing problems. Call Castle Rock Water at 730-733-6000 or after-hours at 303-660-6100 to shut off service.

bathroom cabinet doors open

Preventing frozen pipes

Water supply pipes in unheated areas and pipes near exterior walls are the most prone to freezing. Keep these areas warm by adding insulation to attics, basements and crawl spaces and insulating both hot and cold water pipes with a sleeve or heat tape. Allow warmer air to circulate around plumbing by keeping garage doors closed and opening kitchen and bathroom cabinets. Also, never set your thermostat below 55 degrees. Keeping pipes warm is a lot more efficient then letting water drip.

If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. To thaw, first keep the faucet open (turned on). This will allow a place for the melting ice to flow. Additionally, the water flowing through the faucet can help melt the ice. Apply heat to the section of pipe you expect to be frozen (e.g. near exterior walls or in a crawl space.) Try using an electric heating pad, hair dryer or portable space heater. For safety, NEVER apply an open flame, such as a blowtorch or propane heater. If the water does not return to a normal flow, a professional plumber may be necessary.

Utilities working

2018, a milestone year!

Decades of planning have made 2018 a year of accomplishments. Here are a few of those projects.

Diversifying our water supply is a major goal so the Town is prepared for growth, drought and future generations.

In 2018, Castle Rock Water:
  • Received imported WISE water, a regional partnership supplying water for South Metro communities
  • Purchased more storage in Chatfield as the reservoir expands its purpose from flood control to drinking water storage
  • Completed design for additional treatment processes at Plum Creek Water Purification Facility to treat reuse water by 2020
Capital improvement projects keep our infrastructure updated and meeting customers water demands.

In 2018, Castle Rock Water:
  • Drilled two new wells and two replacement wells to reach groundwater
  • Improved stormwater channels to reduce erosion and flood impact along Plum Creek, Douglas Lane and Heckendorf Pond
  • Upgraded the Meadows Water Treatment Plant
  • Started expansion of the wastewater treatment plant
  • Plus, replaced aging infrastructure such as several 30-year-old pressure regulating valves within the distribution system, several back-flow devices in large irrigation areas and an aging sewer force main
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