Business Best Practices
Best practices for nonresidential water customers
Almost 10% of Castle Rock Water customers are nonresidential properties (business, commercial, HOA, irrigation, etc.) and represent about 30% of all water usage in the Town of Castle Rock. Nonresidential properties have unique considerations for water usage and Castle Rock Water has a few tips to help encourage efficiency.
- Link accounts
- Prevent water pollution
- Conserve water
- Cross connection requirements
- Stormwater infrastructure
In January 2023, Castle Rock Water released a new online account portal. If customers want 24/7 access to account details such as transaction history, usage patterns and easier ways to pay, the online portal at CRgov.com/MyWaterBill will provide this benefit. If your company has more than one water account, you can link multiple accounts to a single sign-in.
Once you have signed up for your first account, log in.
- On the home page, go to the “Profile” screen.
- Click on the “Account List” tab.
- Enter each account number that you want to link, one at a time, with the account name, as shown on the bill. Then click “+Add Account”.
- Once added, all accounts will show in the list on this tab. Click on the “Show Details” button on any of the accounts to see the details of that account.
Also, once accounts are linked, you can click on the "Change Account" button on the top left of any screen to change the account you are looking at.
Feel free to call the billing office with any questions at 303-660-1373.
Gone are the days of giant industries dumping pollution into our waterways and air. Regulations and technology have made huge strides in these efforts. Now, pollution prevention is focused on smaller companies that may not be aware of the regulations and technology available. This is where you, our Castle Rock business, come in. Keeping waste from reaching our waterways creates a healthier environment for our community. Keeping waste from reaching our treatment plants reduces the need for more aggressive and costly treatment processes. We need your help.
You can prevent water pollution:
- Don’t dump chemicals or waste into the street
- Wet waste from cleaning (e.g. mop water) should go down the sanitary sewer drain, not into the street and down the storm drain
- Place fats, oils and grease in special bins (e.g. grease traps)
- For unused chemicals, utilize a designated disposal site
- Clean up chemical spills with cat litter/dry material, not water, and dispose of it in the trash
- Place solid waste, like litter, food waste, dog hair, landscape clippings, building materials, etc. in the dumpster
- Place building materials on private property, not the street, when renovating buildings or landscape
- Prevent fluids from leaking from trash dumpsters
- Minimize automobile leaks by keeping company (and personal) vehicles in good working order
Posters for employee education
- Restaurants - English
- Restaurants - Spanish
- Garden center / landscapers - English
- Garden center / landscapers - Spanish
- Mobile businesses - English
- Mobile businesses - Spanish
It is not only the responsibility of the facility maintenance staff, but all employees, to prevent water waste.
Cross connection prevention is necessary to prevent backflow — when contaminants from “dirty” water can flow back into the stream of safe water making it unsafe to drink. Cross connection prevention consists of both physical devices and actions taken.
Stormwater infrastructure is designed to manage the water that flows from streets and parking lots to minimize flooding, erosion and water quality issues. These detention ponds, stormwater channels, drains, etc. may be the responsibility of the property owner (not the Town).
- Contact the Stormwater Division to determine ownership: Email or call 720-733-2235. Property owners can also contact the Douglas County Assessor’s office for ownership information.
- Stormwater facilities should have maintenance conducted at least annually. This may include the removal of overgrown vegetation, trash, debris and built-up sediment.
- The Stormwater Division conducts inspections to determine if it is operating as designed and/or if it needs routine maintenance.