Report a Concern

Before you report your concern, here are some answers to common issues:

Barking dogs

To report a problem with a barking dog, please call 720-733-6063 during business hours. The address of the barking dog needs to be included. Please be advised that if your barking complaint is submitted anonymously, an officer will respond to investigate; however, if no violation is witnessed by the officer, the dog owner will not be contacted. Note: Animal Control officers work 8 a.m. to 6 p.m. daily, with the exception of holidays. Your online report may not be read until the next business day.  For the best response after hours, call the Castle Rock Police 24-hour non-emergency phone number, 303-663-6100.

Street lights (not traffic signals)

The Town contracts with CORE Electric Cooperative (formerly IREA) to maintain street lights within your neighborhood. You can contact them at 303-688-3100 or report the issue online. CORE does require an address where the streetlight is located so make sure you have that information when you call them.

Excessive noise

Since your online report may not be read until the next business day, the best response for noise issues is to call the Castle Rock Police 24-hour non-emergency phone number, 303-663-6100.

Report a Concern

Report your concern online. If you can’t find your issue under Issue Type, select General Question.

Issues are responded to within 24 hours during normal business hours. So in some cases, if you need immediate assistance, it may be better to call us.

You are welcome to make an anonymous complaint; however, if you would like a response to your question/concern, please provide your contact information so that we may reach you if we need additional information to help resolve your issue.

In most cases, an address where the issue is taking place is required to assist our staff in their research. If you Report a Concern without providing your contact information or an address where the issue is occurring, we may be unable to assist you. The more information you provide, the better we can help you. Once you have reported your issue, you can check the status of your report by returning to the Report a Concern page and selecting Search Issues under CRM on the left side of the page.