Grievance Procedure Under the Americans with Disabilities Act

This grievance procedure is established to meet the requirements of Title 1 of The Americans with Disabilities Act of 1990 ("ADA") and the Americans with Disabilities Amendment Act of 2008. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the Town of Castle Rock.

Submitting a complaint

The complaint should be in writing and contain information about the alleged discrimination such as name, address and phone number of the complainant and location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the complainant or their designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Town of Castle Rock
Assistant Town Manager Kristin Read
100 N. Wilcox St.
Castle Rock, CO 80104
Phone: 720-733-3552
Email Americans with Disabilities Act Coordinator

Complaint process

Within 15 calendar days after receipt of the complaint, the Americans with Disabilities Act coordinator or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the Americans with Disabilities Act coordinator or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille or audiotape. The response will explain the position of the Town of Castle Rock and offer options for substantive resolution of the complaint.

Appeal

If the response by the Americans with Disabilities Act coordinator or her designee does not satisfactorily resolve the issue, the complainant and or her designee may appeal the decision, within 15 calendar days after receipt of the response, to the Town Manager or his designee.

Appeal process

Within 15 calendar days after receipt of the appeal, the Town Manager or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Town Manager or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. If the response by the Town Manager or his designee does not satisfactorily resolve the issue, the complainant may file a complaint with the United States Department of Justice, Civil Rights Division.

Response

All written complaints received by the Americans with Disabilities Act coordinator or her designee, appeals to the Town Manager or his designee, and responses from the Town of Castle Rock will be retained by the Town for at least three years.

Title 1 complaint

In accordance with Title 1 of the Americans with Disabilities Act, the Town of Castle Rock Personnel Guidelines govern employment-related complaints on the basis of disability. Complaints related to employment practices and discrimination under Title 1 of the Americans with Disabilities Act, shall be submitted to the Town of Castle Rock Human Resources Division or the United States Equal Employment Opportunity Commission.