Call Statistics and EMS Calls

Castle Fire and Rescue Operations Division report.

As the Town grows, so does the demand on public safety services. Still, Castle Rock Fire and Rescue maintains its levels of service. 

Number of calls

  • 2016:  5,346
  • 2017:  5,660

Why does a fire truck show up when I call for an ambulance?

While some EMS calls can be easily handled by just two people on the medic unit, there are many calls that require extra help with gathering information from family members in a timely manner, lifting and/or moving a patient safely, or aid with patient care should the patient’s condition deteriorate.

Often, in order to provide the quickest response possible, units are sent to an address with limited information (address, type of emergency, chief compliant). As soon as the additional personnel are not required, the fire truck will return to service and be ready for the next call. Having trained help immediately available when minutes could be the difference between life and death, far outweighs the cost of fuel.

CRFD’s firefighters are all trained to the EMT-Basic, and every apparatus is staffed with at least one EMT-Paramedic. Additionally, all primary apparatus carry a full complement of basic and advanced life support (ALS) equipment and medications. 
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Call statistics

Call type
Fire      89
Service 1,598
EMS 3,529 3,311
Alarms   444    498
False Calls
      1        6

 EMS calls

  • 2016 - Most common patient problem:   Neck or back pain 
  • 2017 - Most common patient problem:   Neck or back pain
  • Transport destinations for 2016: Castle Rock Adventist - 1,683       Sky Ridge Medical Center - 591
  • Transport destinations for 2017: Castle Rock Adventist - 1,873       Sky Ridge Medical Center - 547

Top ten patient complaints

Neck or back pain 225
Syncope/dizziness 208
ETOH or drug overdose / poisoning 207
Chest pain 195
Leg pain 184
Abdominal pain 180
General weakness 175
Abrasions / Lacerations / Amputations 169
Seizures 143