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For our technicians’ safety, please ensure: 1) all pets are secured2) an adult (18 or older) is present in the home3) the meter is easily accessible
Keep in mind, even though your water meter may be located within your property, it belongs to the Town. Tampering or damage to the meter is prohibited and reasonable access to this meter is required. (Municipal Code 13.12.050)
Should you need to turn off the water coming into your home (i.e. for a frozen pipe break), turn off your water at your water shut-off valve. This is usually located near your meter (on the meter tree) in your basement or crawl space on the wall closest to the street. Do not shut your water off at the street. The valve at the street is the property of the Town and should not be tampered with. Accessing this street valve/meter pit, during cold weather, can allow the warm air to escape and colder air in, potentially causing additional problems. If you need an emergency shut-off at the curb stop or meter pit, call 720-733-6000. For after-hours, simply press 1, and you will be connected to Castle Rock Police who will dispatch to on-call staff.
Cold weather can result in frozen pipes. If temperatures drop below freezing, follow these tips:• Open cabinet doors to allow heat to get to uninsulated pipes under sinks near exterior walls. • Set the thermostat in your house no lower than 55 degrees. • Insulate pipes in your home's crawl space and attic. These exposed pipes are most susceptible to freezing. Insulation, heat tape or thermostatically-controlled heat cables can help. • Seal leaks that allow cold air inside near where pipes are located (e.g. electrical wiring, dryer vents and pipes). • Disconnect garden hoses. If your water pipes are frozen, or if there is only a trickle, try some of the helpful tips listed below before calling a plumber: • Locate where the water comes into your home - basement, crawl space or garage. Get heat to this area. • Open your cabinet doors to let heat in on your pipes. A small space heater can help. • Run a hair dryer on your pipe so heat can dispense through your plumbing system. • Open a faucet, let a trickle run. If there is no water at all, leave the faucet open, but make sure the drains are clear. If you are completely out of water after trying these steps, call us at 720-733-6000.