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This survey is being conducted to ask residents and businesses questions about Town services, including public safety, roads, parks and more. Responses, which will be anonymous, will help us better understand how residents feel about Castle Rock as a place to live and do business as we strive to meet the current and future needs. Similar surveys were conducted in 2015 and 2017.
Results from the 2019 survey will be used to:
A random selection of households, and all registered businesses, in Castle Rock have been selected to participate in this survey. Northwest Research Group pulled a list of addresses from a third-party vendor and used consumer databases to append information such as email address, physical address, phone number, etc. No personal information is shared with the Town in any way, and your responses will be kept completely confidential.
Northwest Research Group has strict data confidentiality and security standards. The CASRO Code of Ethics states:
Since individuals who are interviewed are the lifeblood of the survey research industry, it is essential that survey research organizations be responsible for protecting from disclosure to third parties--- including clients and members of the public -- the identity of individual respondents, as well as respondent-identifiable information, unless the respondent expressly requests or permits such disclosure.
Each household is assigned a single-use user ID. While we understand that multiple people in the household may want to participate in the survey, the purpose of single-use user ID is to ensure a one home, one vote survey. Single-use user IDs also prevent any attempts at “spamming” the survey. This ensures that the survey is representative of all residents equally.
Northwest Research Group is a full-service research firm that is working with the Town to support this research study. Based in Edmonds, Washington, Northwest Research Group has extensive experience with cities and towns across the country.
Northwest Research Group is hosting the survey on its secure servers to maintain respondent confidentiality. All work is conducted in accordance with ISO 20252-- Market Research Standards. Northwest Research Group is a member of the Insights Association and is bound by that group's strict business and ethical guidelines.
Email Nathan Wiggin, project director at Northwest Research Group, or call him during regular business hours at 206-489-2363.
Or, submit feedback about the Town to Northwest Research Group using an online form.