Castle Rock Water Cares

Financial assistance programs in response to COVID-19 pandemic

Castle Rock Water cares about our customers and understands that many have been financially impacted by the COVID-19 pandemic. With many businesses being closed or severely reduced in operations due to the recent public health orders, and residents losing their jobs or having hours cut, these customers may have a difficult time paying their water bills. In response to these economic challenges, we have developed two customer assistance programs. The programs are available for two types of customers where the biggest impacts seem to be apparent, small businesses and residential customers. The funds for these programs were approved by Town Council on Monday, March 30, 2020 and are coming out of Castle Rock Water’s Rate Revenue Stabilization Reserve.

Applicable to all Castle Rock Water customers, regardless of program application or assistance, Castle Rock Water is not charging past due notice fees, late fees or returned payment fees beginning March 13, 2020 and continuing through June 30, 2020. If the pandemic orders extends beyond this date, Castle Rock Water will reassess the situation at that time. Castle Rock Water already has a short term payment agreement available for customers who might not meet the criteria of this COVID-19 assistance program.

Small Business Assistance Program

Small businesses within the Town of Castle Rock, who are Castle Rock Water customers that have been financially impacted by the COVID-19 pandemic, can apply for financial assistance to help pay their water bills. This program is open to all non-home based small businesses in the Town of Castle Rock that have a Castle Rock Water account. This applies only to commercial accounts. The program provides qualifying small businesses with a combination of a loan of $750 for 12 months at no interest and a credit of $750 that does not need to be repaid to Castle Rock Water. These amounts were determined by calculating the three-month average monthly water bill for a typical small business customer. Small businesses can apply on a first-come, first-served basis by completing an online application.

  • Small businesses must meet the criteria on the online application to qualify, including having less than or equal to 25 employees, having a brick and mortar location, having a commercial account with Castle Rock Water, and be in good standing with Castle Rock Water and the Town.
  • A $1,500 credit will be placed on the water account upon approval of the application. For rental properties, the property owner is required to approve the acceptance of the assistance program.
  • $750 of the credit amount will be repaid over a 12-month period beginning three months from the date of approval. This equates to a $62.50 additional charge added to the water bill per month. 
  • The remaining $750 of the credit will not need to be repaid to Castle Rock Water. 
  • If customer defaults on the payment plan, additional fees and / or disconnection of service can occur. In addition, water is lienable in the State of Colorado. Castle Rock Water has the option to lien the property. 

Residential Customer Assistance Program

Individual residential customers of Castle Rock Water who have been financially impacted by the COVID-19 pandemic can apply for the financial assistance program to help pay for their water bills. The program provides qualifying residential customers with a combination of a loan of $150 for 12 months at no interest and a credit of $150 that will not need to be repaid to Castle Rock Water. These amounts were determined by calculating the three-month average monthly water bill for a typical residential customer. Residential customers apply on a first-come, first-served basis by contacting the Douglas County Help and Hope Center (303-688-1114). 

  • A $300 credit will be placed on the water account upon approval by the Douglas County Help and Hope Center. For rental properties, the property owner is required to approve the acceptance of the assistance program.
  • $150 of the credit amount will be repaid over a 12-month period beginning three months from the date of approval. This equates to a $12.50 additional charge added to the water bill per month. 
  • The remaining $150 of the credit will not need to be repaid to Castle Rock Water.
  • If customer defaults on the payment plan, additional fees and / or disconnection of service can occur. In addition, water is lienable in the State of Colorado. Castle Rock Water has the option to lien the property.