Report a Concern
Before you report your concern, please review the topics listed, which may save time and help you navigate our application.
Issues are responded to within 24 hours during normal business hours. So in some cases, if you need immediate assistance, it may be better to call us.
You are welcome to make an anonymous complaint; however, if you would like a response to your question/concern, please provide your contact information so that we may reach you if we need additional information to help resolve your issue.
In most cases, an address where the issue is taking place is required to assist our staff in their research. If you Report a Concern without providing your contact information or an address where the issue is occurring, we may be unable to assist you. The more information you provide, the better we can help you.
Frequently requested topics
Use the Report a Concern link to make a report under Police, and select Parking/Abandoned Vehicles. Or, call the 24/7 nonemergency line, 303-663-6100. Please be sure to include location details (street or address) and license plate number of the vehicle, if any.
The Town’s animal control officers work seven days a week, 8 a.m. to 5 p.m., so your online report may not be read until the next business day.
If you need immediate attention for a barking dog, your best option is to call the 24/7 nonemergency line, 303-663-6100.
If reporting through the online system, it is imperative that an address is included to assist the officer in the investigation.
Please be advised if that if your barking complaint is submitted anonymously, an officer will respond to investigate. However, if no violation is witnessed by the officer, the dog owner will not be contacted.
Please call Animal Control, 303-663-6100, with questions about problem resolution and enforcement actions.
With the exception of a few , all the Town’s streetlights are maintained by Intermountain Rural Electric Association. Please call them directly at 303-688-3100 to report a burned-out streetlight. IREA will require an address where the streetlight is located, so make sure you have that information when you call.
Use the Report a Concern link to make a report under Roads. Please be sure to include location details.
Our road closure map may be helpful.
Use our plowtracker to get an estimate of when plows are expected in your area.
When clearing residential streets, the goal is access for public safety vehicles. Residents can expect one lane to be cleared per residential street.
To report snow-removal issues, use the Report a Concern link, and select Roads.
Use the Report a Concern link to make a report under Transportation/Traffic, and select Signs/Signals. Or, call the 24/7 nonemergency line, 303-663-6100. Please be sure to include location details.
Recycling and trash removal
The Town does not provide trash removal or recycling services. Neighborhoods with may provide trash removal through the HOA. Those in areas without an HOA must obtain individual service. Providers that serve the area include Haulaway and Waste Management.
The Town conducts a chemical roundup once a year, generally in September, so check our . Tri-County Health Department also has information about . The Colorado State Department of Health & Environment has information about .
Overgrown weeds, trash accumulation, no sidewalk snow removal or excessive noise
To report these issues, use the Report a Concern link. Look under Regulations/Registrations, and select Code Enforcement/Noise.
To report excessive noise, please call the Police 24/7 nonemergency line, 303-663-6100.
Mowing, tree maintenance and weeds along Town streets
To report these issues, use the Report a Concern link. Look under Recreation/Parks/Golf, and select Weeds, Trees and Mowing. Be sure to identify the location.
Report a Concern
Report your concern online. If you can’t find your issue under Issue Type, select General Question.
Once you have reported your issue, you can check the status of your report by returning to the Report a Concern page and selecting Search Issues under CRM on the left side of the page.