Grievance Procedure Under the Americans with Disabilities Act

This grievance procedure is established to meet the requirements of Title II of The Americans with Disabilities Act of 1990 ("ADA") and the ADA Amendment Act of 2008. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the Town of Castle Rock.

Submitting Complaint
The complaint should be in writing and contain information about the alleged discrimination such as name, address and phone number of complainant and location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the complainant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Town of Castle Rock
Town Manager's Office
100 N Wilcox Street
Castle Rock, CO 80104
Phone: 303-660-1345
Email

Complaint Process
Within 15 calendar days after receipt of the complaint, the ADA coordinator or his designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA coordinator or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille or audiotape. The response will explain the position of the Town of Castle Rock and offer options for substantive resolution of the complaint.

Appeal
If the response by the ADA coordinator or his designee does not satisfactorily resolve the issue, the complainant and or his/her designee may appeal the decision, within 15 calendar days after receipt of the response, to the Town Manager or his designee.

Appeal Process
Within 15 calendar days after receipt of the appeal, the Town Manager or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Town Manager or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. If the response by the Town Manager or his or her designee does not satisfactorily resolve the issue, the complainant may file a complaint with the U.S. Department of Justice, Civil Rights Division.

Response
All written complaints received by the ADA coordinator or his designee, appeals to the Town Manager or his designee and the Town of Castle Rock will retain responses from these offices for at least 3 years.

Title I Complaint
In accordance with Title I of the ADA, the Town of Castle Rock Personnel Guidelines govern employment-related complaints on the basis of disability. Complaints related to employment practices and discrimination under Title I of the ADA, shall be submitted to the Town of Castle Rock Human Resources Division or the U.S. Equal Employment Opportunity Commission.